Terms of service

Welcome to Danalucy. By accessing our website and placing an order with us, you agree to the following Terms of Service. Please read them carefully before making a purchase.

1. General

By using this website, you confirm that you are at least the age of majority in your country or that you are using this website with the involvement of a parent or legal guardian. We reserve the right to update, modify, or replace any part of these Terms of Service at any time by posting changes on this website.

2. Products and Orders

Our products are custom-made and tailored specifically for each customer. Because of the handmade and customized nature of our work, slight variations may occur. We make every effort to ensure that product descriptions, images, and details are as accurate as possible, but small differences may exist.

All orders are subject to acceptance and availability. We reserve the right to refuse or cancel any order at our discretion.

3. Pricing and Product Information

All prices displayed on our website are subject to change without notice. We reserve the right to modify or discontinue any product at any time. While we do our best to ensure that all product information is accurate, we cannot guarantee that all descriptions, colors, or other content are completely error-free.

4. Payment

We currently offer Cash on Delivery (COD) as our payment method, unless otherwise stated. By placing an order, you agree to provide accurate order and delivery information to allow us to process your purchase correctly.

5. Shipping and Delivery

Delivery times provided on our website are estimates only and may vary depending on location, product availability, or circumstances beyond our control. We are not responsible for delays caused by couriers, shipping providers, or incorrect information provided by the customer.

6. Returns, Refunds, and Alterations

As each item is custom-made and tailored specifically for you, we do not accept returns or refunds once an order has been confirmed.

However, customer satisfaction is very important to us. If any adjustments or alterations are needed, you are welcome to return the item for modification or visit our atelier directly so we can make the necessary changes.

7. Customer Responsibility

Customers are responsible for providing accurate measurements, order details, shipping address, and contact information. We are not responsible for issues resulting from incorrect information submitted by the customer.

8. Intellectual Property

All content on this website, including but not limited to images, designs, text, branding, logos, and graphics, is the property of Danalucy and may not be copied, reproduced, distributed, or used without prior written permission.

9. Limitation of Liability

We shall not be liable for any indirect, incidental, or consequential damages arising from the use of our website, products, or services. Our responsibility is limited to the value of the order placed with us.

10. Changes to These Terms

We reserve the right to update or change these Terms of Service at any time. Any updates will be posted on this page and will take effect immediately upon publication.

11. Contact Information

For any questions regarding these Terms of Service, orders, or product adjustments, please contact us through our website or visit our atelier directly.